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  1. ICMI/Call Center Magazine Network

    The International Customer Management Institute (ICMI) is a global leader in call center consulting, training, publications and membership services.

    callcentermagazine.com - 2009-04-08
  2. Customer Management Insight

    ICMI's Customer Management Insight. An Online Journal For Customer Contact Professionals Worldwide.

    cmisight.com - 2009-04-10

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